Services
Expert travel planning and support
Airport Services
We offer personalised airport services, including meet and greet, fast track, luggage handling, group assistance, and airport escorts, ensuring your clients’ arrival, departure, and transit are smooth, efficient, and stress-free.
Meet and Greet
Arriving in a new country can feel overwhelming, particularly after a long flight. Our meet-and-greet service ensures a warm and personalised welcome for your clients. Upon arrival, our friendly representatives will be waiting at the gate, ready to assist with luggage, immigration, and navigating the airport. This service ensures a smooth and stress-free arrival experience, creating a positive start to your clients’ Indonesian adventure.
Fast Track
Our Fast Track service helps your clients move quickly through airport formalities. We know how valuable time is, especially when schedules are tight. With Fast Track, your clients can skip the long lines at security and immigration, making their way through the airport more quickly. This premium service ensures a smooth and efficient start to their journey, allowing them to reach their destination without unnecessary delays.
Luggage Handling
We take care of your clients’ belongings with our reliable luggage handling services, making their journey easier from start to finish. Our experienced team will assist with baggage claim, porterage, and even storage, allowing your clients to travel light and worry-free. This service adds extra convenience and comfort, ensuring a smooth, hassle-free travel experience every step of the way.
Group Handling
Managing a group at the airport can be challenging, but our Group Handling service makes it easy and organised. Our dedicated staff will assist with check-in, baggage handling, and guiding the group through security and immigration. We’ll take care of the logistics, allowing your clients to relax and enjoy their time together before their onward journey. This service ensures a smooth and coordinated experience for everyone involved.
Airport Escort Services - VIP Arrival
Our VIP Airport Escort Services offer exclusive, personalized assistance, ensuring your clients feel like distinguished guests when they arrive. Our team will greet them with a name board and manage fast-tracked check-in, security, immigration, and boarding, making the process smoother, faster, and more enjoyable. With expert guidance, your clients will move through each step easily and confidently, enjoying a luxurious and relaxed airport experience from start to finish.
Meet and Greet
Arriving in a new country can feel overwhelming, particularly after a long flight. Our meet-and-greet service ensures a warm and personalized welcome for your clients. Upon arrival, our friendly representatives will be waiting at the gate, ready to assist with luggage, immigration, and navigating the airport. This service ensures a smooth and stress-free arrival experience, creating a positive start to your clients’ Indonesian adventure.
Fast Track
Our Fast Track service helps your clients move quickly through airport formalities. We know how valuable time is, especially when schedules are tight. With Fast Track, your clients can skip the long lines at security and immigration, making their way through the airport more quickly. This premium service ensures a smooth and efficient start to their journey, allowing them to reach their destination without unnecessary delays.
Luggage Handling
We take care of your clients’ belongings with our reliable luggage handling services, making their journey easier from start to finish. Our experienced team will assist with baggage claim, porterage, and even storage, allowing your clients to travel light and worry-free. This service adds extra convenience and comfort, ensuring a smooth, hassle-free travel experience every step of the way.
Group Handling
Managing a group at the airport can be challenging, but our Group Handling service makes it easy and organized. Our dedicated staff will assist with check-in, baggage handling, and guiding the group through security and immigration. We’ll take care of the logistics, allowing your clients to relax and enjoy their time together before their onward journey. This service ensures a smooth and coordinated experience for everyone involved.
Airport Escort Services
Navigating unfamiliar airports can be challenging for travelers. Our Airport Escort Services offer personalized assistance to ensure a smooth and worry-free experience. Our knowledgeable staff will accompany your clients throughout the airport, assisting with check-in, security, immigration, and boarding. With our guidance, your clients can relax and feel confident, enjoying a seamless journey from when they arrive to when they depart.
- FAQ
Popular Questions
All of these following questions and answers need to be reviewed first before publishing them. We will discuss internally first, these here are just drafts for now.
What services do you provide?
We offer and advise on comprehensive travel solutions including flight bookings, accommodations, transfers, tours, and 24/7 support, ensuring seamless experiences for your clients in Indonesia.
Do you specialize in certain types of travel?
While we cater to various travel needs, we have extensive expertise in arranging trips to remote marine tourism destinations across Indonesia.
How do you handle unexpected disruptions or changes?
Our dedicated team proactively monitors flights and maintains direct communication with airlines and local staff, allowing us to quickly resolve any issues and minimize disruptions for your clients.
Can you assist with complex itineraries, large group bookings or special requests?
Absolutely! We specialize in tailoring itineraries to your clients’ specific preferences, including multi-destination trips and unique experiences, also for bigger groups.
How do you ensure the reliability of your local suppliers?
We have established strong relationships with trusted local suppliers, ensuring high-quality services and accommodations for your clients.
How can I get started with Vifa Holiday Indonesia?
Simply reach out to our team with your agency’s needs, and we’ll be happy to discuss a partnership and provide tailored solutions.
Do you have experience with liveaboards and dive resorts?
Yes, many of our business partners send their guests to liveaboards or dive resorts. We notify them directly of any relevant travel changes and keep them informed to ensure the smooth start of your guest’s itinerary
What if my clients need help in an emergency situation?
We provide 24/7 emergency support. Our English-speaking team assists with communication, advice, and solutions, ensuring your clients are supported and you are kept informed.
- FAQ For Bookings
Find Your Answers For Booking
This also needs to be reviewed first. For now we can use the draft version of accessible Indonesia;
How do I get started booking travel services for my clients?
To start booking travel services for your clients, simply send an email with your request to travel@vifaholidayindonesia.com. We’ll promptly provide a detailed quote. Once you confirm, we’ll initiate the booking process, ensuring a seamless experience for you and your clients.
How long does it take to receive a flight quote, and how long is it valid?
We usually respond within 24 hours with a detailed quote based on available seats. With passenger names, we can reserve your booking and block seats temporarily, adhering to airline regulations for advance reservations. However, reservations do have a time limit and prices might change afterwards. Where possible we recommend to confirm your reservation before expiration date.
How do you handle flight changes or cancellations?
In the event of a flight change or cancellation, we take immediate action to minimize disruptions for your clients. We promptly notify you, the affected guests, and any subsequent travel service providers. Our team works diligently to find alternative flight options and ensure a seamless transition, keeping your clients’ itineraries on track.
What forms of payment do you accept?
We offer flexible payment options to suit your needs. We have Indonesian bank accounts for IDR, EUR, and USD. Additionally, we can provide convenient payment links, allowing you to pay in your local currency directly to a domestic bank in your country.
Do I receive a booking confirmation?
Yes, we provide booking confirmation via email along with an invoice that serves as your official confirmation. One month before the travel date, we’ll send you vouchers for the booked services. Flight tickets are typically sent one month prior to departure, but we can accommodate requests for earlier delivery if needed.
Can I make changes to a booking after it's confirmed?
Yes, we understand that changes to travel plans can happen. We do our best to accommodate these changes, but please be aware that we must adhere to the cancellation and change policies of the airlines and other suppliers involved.
When do I have to pay?
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.
Do you provide credit?
Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.
What is your refund policy?
Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.
What if my guests have a problem while travelling?
Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.
How do I get started booking travel services for my clients?
To start booking travel services for your clients, simply send an email with your request to travel@vifaholidayindonesia.com. We’ll promptly provide a detailed quote. Once you confirm, we’ll initiate the booking process, ensuring a seamless experience for you and your clients.
How long does it take to receive a flight quote, and how long is it valid?
We usually respond within 24 hours with a detailed quote based on available seats. With passenger names, we can reserve your booking and block seats temporarily, adhering to airline regulations for advance reservations. However, reservations do have a time limit and prices might change afterwards. Where possible we recommend to confirm your reservation before expiration date.
How do you handle flight changes or cancellations?
In the event of a flight change or cancellation, we take immediate action to minimize disruptions for your clients. We promptly notify you, the affected guests, and any subsequent travel service providers. Our team works diligently to find alternative flight options and ensure a seamless transition, keeping your clients’ itineraries on track.
What forms of payment do you accept?
We offer flexible payment options to suit your needs. We have Indonesian bank accounts for IDR, EUR, and USD. Additionally, we can provide convenient payment links, allowing you to pay in your local currency directly to a domestic bank in your country.
Do I receive a booking confirmation?
Yes, we provide booking confirmation via email along with an invoice that serves as your official confirmation. One month before the travel date, we’ll send you vouchers for the booked services. Flight tickets are typically sent one month prior to departure, but we can accommodate requests for earlier delivery if needed.
Can I make changes to a booking after it's confirmed?
Yes, we understand that changes to travel plans can happen. We do our best to accommodate these changes, but please be aware that we must adhere to the cancellation and change policies of the airlines and other suppliers involved.
When do I have to pay?
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.
Do you provide credit?
Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.
What is your refund policy?
Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.
What if my guests have a problem while travelling?
Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.
When do I have to pay?
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.
Do you provide credit?
Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.
What is your refund policy?
Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.
What if my guests have a problem while travelling?
Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.
Not sure where to go?
Let’s talk!
With 24/7 customer support, we’re here whenever you need us. Flesh out your first trip or take your journey to the next level. Our process wraps around your unique holiday needs.
