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- FAQ For Bookings
Find Your Answers For Booking
This also needs to be reviewed first. For now we can use the draft version of accessible Indonesia;
How do I get started booking travel services for my clients?
To start booking travel services for your clients, simply send an email with your request to travel@vifaholidayindonesia.com. We’ll promptly provide a detailed quote. Once you confirm, we’ll initiate the booking process, ensuring a seamless experience for you and your clients.
How long does it take to receive a flight quote, and how long is it valid?
We usually respond within 24 hours with a detailed quote based on available seats. With passenger names, we can reserve your booking and block seats temporarily, adhering to airline regulations for advance reservations. However, reservations do have a time limit and prices might change afterwards. Where possible we recommend to confirm your reservation before expiration date.
How do you handle flight changes or cancellations?
In the event of a flight change or cancellation, we take immediate action to minimize disruptions for your clients. We promptly notify you, the affected guests, and any subsequent travel service providers. Our team works diligently to find alternative flight options and ensure a seamless transition, keeping your clients’ itineraries on track.
What forms of payment do you accept?
We offer flexible payment options to suit your needs. We have Indonesian bank accounts for IDR, EUR, and USD. Additionally, we can provide convenient payment links, allowing you to pay in your local currency directly to a domestic bank in your country.
Do I receive a booking confirmation?
Yes, we provide booking confirmation via email along with an invoice that serves as your official confirmation. One month before the travel date, we’ll send you vouchers for the booked services. Flight tickets are typically sent one month prior to departure, but we can accommodate requests for earlier delivery if needed.
Can I make changes to a booking after it's confirmed?
Yes, we understand that changes to travel plans can happen. We do our best to accommodate these changes, but please be aware that we must adhere to the cancellation and change policies of the airlines and other suppliers involved.
When do I have to pay?
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.
Do you provide credit?
Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.
What is your refund policy?
Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.
What if my guests have a problem while travelling?
Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.
How do I get started booking travel services for my clients?
To start booking travel services for your clients, simply send an email with your request to travel@vifaholidayindonesia.com. We’ll promptly provide a detailed quote. Once you confirm, we’ll initiate the booking process, ensuring a seamless experience for you and your clients.
How long does it take to receive a flight quote, and how long is it valid?
We usually respond within 24 hours with a detailed quote based on available seats. With passenger names, we can reserve your booking and block seats temporarily, adhering to airline regulations for advance reservations. However, reservations do have a time limit and prices might change afterwards. Where possible we recommend to confirm your reservation before expiration date.
How do you handle flight changes or cancellations?
In the event of a flight change or cancellation, we take immediate action to minimize disruptions for your clients. We promptly notify you, the affected guests, and any subsequent travel service providers. Our team works diligently to find alternative flight options and ensure a seamless transition, keeping your clients’ itineraries on track.
What forms of payment do you accept?
We offer flexible payment options to suit your needs. We have Indonesian bank accounts for IDR, EUR, and USD. Additionally, we can provide convenient payment links, allowing you to pay in your local currency directly to a domestic bank in your country.
Do I receive a booking confirmation?
Yes, we provide booking confirmation via email along with an invoice that serves as your official confirmation. One month before the travel date, we’ll send you vouchers for the booked services. Flight tickets are typically sent one month prior to departure, but we can accommodate requests for earlier delivery if needed.
Can I make changes to a booking after it's confirmed?
Yes, we understand that changes to travel plans can happen. We do our best to accommodate these changes, but please be aware that we must adhere to the cancellation and change policies of the airlines and other suppliers involved.
When do I have to pay?
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.
Do you provide credit?
Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.
What is your refund policy?
Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.
What if my guests have a problem while travelling?
Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.
When do I have to pay?
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.
Do you provide credit?
Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.
What is your refund policy?
Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.
What if my guests have a problem while travelling?
Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.
