Services

Expert travel planning and support

⁠Booking Flight Tickets

We specialize in securing the best flight options for your clients across Indonesia’s extensive network of domestic airlines. Our in-depth knowledge of routes, schedules, and airline-specific regulations ensures seamless and efficient bookings. We handle everything from quoting and issuing tickets to managing reservations and providing real-time updates on any changes. Our expertise saves you valuable time and resources, allowing you to focus on delivering exceptional travel experiences to your guests.

Popular Questions

All of these following questions and answers need to be reviewed first before publishing them. We will discuss internally first, these here are just drafts for now.

We offer and advise on comprehensive travel solutions including flight bookings, accommodations, transfers, tours, and 24/7 support, ensuring seamless experiences for your clients in Indonesia.

While we cater to various travel needs, we have extensive expertise in arranging trips to remote marine tourism destinations across Indonesia.

Our dedicated team proactively monitors flights and maintains direct communication with airlines and local staff, allowing us to quickly resolve any issues and minimize disruptions for your clients.

Absolutely! We specialize in tailoring itineraries to your clients’ specific preferences, including multi-destination trips and unique experiences, also for bigger groups.

We have established strong relationships with trusted local suppliers, ensuring high-quality services and accommodations for your clients.

Simply reach out to our team with your agency’s needs, and we’ll be happy to discuss a partnership and provide tailored solutions.

Yes, many of our business partners send their guests to liveaboards or dive resorts. We notify them directly of any relevant travel changes and keep them informed to ensure the smooth start of your guest’s itinerary

We provide 24/7 emergency support. Our English-speaking team assists with communication, advice, and solutions, ensuring your clients are supported and you are kept informed.

Find Your Answers For Booking

This also needs to be reviewed first. For now we can use the draft version of accessible Indonesia;

To start booking travel services for your clients, simply send an email with your request to travel@vifaholidayindonesia.com. We’ll promptly provide a detailed quote. Once you confirm, we’ll initiate the booking process, ensuring a seamless experience for you and your clients.

We usually respond within 24 hours with a detailed quote based on available seats. With passenger names, we can reserve your booking and block seats temporarily, adhering to airline regulations for advance reservations. However, reservations do have a time limit and prices might change afterwards. Where possible we recommend to confirm your reservation before expiration date.

In the event of a flight change or cancellation, we take immediate action to minimize disruptions for your clients. We promptly notify you, the affected guests, and any subsequent travel service providers. Our team works diligently to find alternative flight options and ensure a seamless transition, keeping your clients’ itineraries on track.

We offer flexible payment options to suit your needs. We have Indonesian bank accounts for IDR, EUR, and USD. Additionally, we can provide convenient payment links, allowing you to pay in your local currency directly to a domestic bank in your country.

Yes, we provide booking confirmation via email along with an invoice that serves as your official confirmation. One month before the travel date, we’ll send you vouchers for the booked services. Flight tickets are typically sent one month prior to departure, but we can accommodate requests for earlier delivery if needed.

Yes, we understand that changes to travel plans can happen. We do our best to accommodate these changes, but please be aware that we must adhere to the cancellation and change policies of the airlines and other suppliers involved.

The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.

Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.

Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.

Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.

To start booking travel services for your clients, simply send an email with your request to travel@vifaholidayindonesia.com. We’ll promptly provide a detailed quote. Once you confirm, we’ll initiate the booking process, ensuring a seamless experience for you and your clients.

We usually respond within 24 hours with a detailed quote based on available seats. With passenger names, we can reserve your booking and block seats temporarily, adhering to airline regulations for advance reservations. However, reservations do have a time limit and prices might change afterwards. Where possible we recommend to confirm your reservation before expiration date.

In the event of a flight change or cancellation, we take immediate action to minimize disruptions for your clients. We promptly notify you, the affected guests, and any subsequent travel service providers. Our team works diligently to find alternative flight options and ensure a seamless transition, keeping your clients’ itineraries on track.

We offer flexible payment options to suit your needs. We have Indonesian bank accounts for IDR, EUR, and USD. Additionally, we can provide convenient payment links, allowing you to pay in your local currency directly to a domestic bank in your country.

Yes, we provide booking confirmation via email along with an invoice that serves as your official confirmation. One month before the travel date, we’ll send you vouchers for the booked services. Flight tickets are typically sent one month prior to departure, but we can accommodate requests for earlier delivery if needed.

Yes, we understand that changes to travel plans can happen. We do our best to accommodate these changes, but please be aware that we must adhere to the cancellation and change policies of the airlines and other suppliers involved.

The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.

Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.

Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.

Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.

The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Usually, the balance payment is due two months prior departure date. However, if we need to issue tickets well in advance of the travel date, we may request a down payment to cover these prepaid services.

Yes, we offer credit to agents with regular bookings. Generally, we require a balance payment two months before departure for all travel services. The specific payment and credit terms are determined on a case-by-case basis.

Our refund policy aligns with that of our suppliers. However, in cases of airline cancellations or changes initiated by either the airline or the customer, we understand the urgency. To provide immediate relief, we credit the refundable amount directly back into your agent account, even before we receive the funds from the airline. You can immediately use this credit for further bookings.

Should your clients encounter any issues during their travels, rest assured that we’re here to provide comprehensive support. We offer direct communication channels like WhatsApp, phone, and email for both you and your clients, ensuring swift assistance whenever needed. Additionally, we can provide on-the-ground support or accompany guests on tours if required. Our 24/7 emergency contact number guarantees immediate help in urgent situations. We prioritize seamless and enjoyable travel experiences for your clients, and our dedicated team is always ready to assist.

Not sure where to go?

Let’s talk!

With 24/7 customer support, we’re here whenever you need us. Flesh out your first trip or take your journey to the next level. Our process wraps around your unique holiday needs.